Support

You can upgrade to Pro, change your payment card, download invoices or cancel your subscription in the app: open https://app.melissatreat.dev and go to the billing section. Card changes, invoices and cancellation are handled on a secure Stripe page.

You can cancel at any time. Cancellation takes effect at the end of the current paid period: you keep Pro access until then and will not be charged again.

We do not refund payments for the current or partially used period, except where required by law. If you think you were charged by mistake, write to us and we will look into it.

If a payment fails, update your card in the billing section. Until the payment goes through, access to Pro features may be limited. Your data is not deleted.

You can connect Melissa to ChatGPT, Claude, Cursor and other AI assistants that support MCP. Step-by-step instructions: https://melissatreat.dev/en/ai

To disconnect an AI app, remove the Melissa connector in that app’s settings. Unused connections expire automatically after 30 days.

If you lost access to the AI app or want us to revoke all connections, write to us from the email you use to sign in to Melissa.

In the app (web or Android): open Settings → Data and privacy and choose "Delete account". Before that, you can export all your data there as JSON or CSV.

Without the app: email melissatreat.main@gmail.com from the address you use to sign in and ask us to delete your account. We will confirm the request and delete the account within 30 days.

What is deleted: your account, all clients, appointments, session notes, therapy goals, payments, tags and settings, your sign-in account and your customer record at Stripe. Deletion from our database is immediate and permanent; copies in encrypted backups are overwritten within 30 days.

What is kept: invoices and payment records for as long as Spanish tax law requires, and the technical identifier of the deleted sign-in account, without any other data, so that the account cannot be recreated by mistake.

For other requests about your personal data, write to us at melissatreat.main@gmail.com.